FAQ | Cash Services

Do you have any questions? We have the answers. Here are some of the most common questions you may have.
For other questions, simply fill in the contact form.

General questions
Problems on an automaton
Other questions

General questions

What is this new brand?: What is this new brand?
Who can make a withdrawal on Cash Services ATM?: Who can make a withdrawal on Cash Services ATM?
Does this project involve all or only a part of the bank's ATM?: Does this project involve all or only a part of the bank's ATM?
What are the advantages of Cash Services for customers of partner banks?: What are the advantages of Cash Services for customers of partner banks?
Will ATM’s Cash Services be secure as before?: Will ATM’s Cash Services be secure as before?
Will withdrawals from Cash Services machines be charged?: Will withdrawals from Cash Services machines be charged?

Problems on an ATM

The ATM has not return my card, what should I do?: The ATM has not return my card, what should I do?
Has my bank card been stolen or lost ? What should I do?: Has my bank card been stolen or lost ? What should I do?
You have not received any cash but your account has been debited? Or the amount withdrawn does not correspond to the amount requested?: You have not received any cash but your account has been debited? Or the amount withdrawn does not correspond to the amount requested?
I was not credited for my check remittance or cash deposit?: I was not credited for my check remittance or cash deposit?

A question? Our Answers

General questions

What is this new brand?

Who can make a withdrawal on Cash Services ATM?

Does this project involve all or only a part of the bank's ATM?

What are the advantages of Cash Services for customers of partner banks?

Will ATM’s Cash Services be secure as before?

Will withdrawals from Cash Services machines be charged?

Problems on an ATM

The ATM has not return my card, what should I do?

Has my bank card been stolen or lost ? What should I do?

You have not received any cash but your account has been debited? Or the amount withdrawn does not correspond to the amount requested?

I was not credited for my check remittance or cash deposit?

Other questions

There are no more ATM in my agency or the service I need, where can I make a withdrawal (note/change) or a deposit (note, change, check)?

I don't have a credit card and I want to withdraw cash?

I would like to make a withdrawal of an exceptional amount?

Where can I find the consumables I need (envelope, pouch, slip)?

I want to install an ATM in my city, what is the step to follow?